| Every
contact
with the
customer
is an
opportunity
to build
relationships,
secure
additional
sales,
and
build a
brand.
At
Laguna
Beach
Auctions,
we
understand
the
value of
each
customer
contact point.
We offer
free
market
valuation
appraisals,
quick
responses
to
auction
listing
inquiries,
service
level
guarantees,
bidder
pre
qualification,
merchandise returns
management,
along
with in
store, phone,
instant
messaging
and
email
customer support.
ADVANTAGES:
A
great
customer
experience
is the
key to
your new
channel's
success.
Therefore,
Laguna
Beach
Auctions
goes to
great
lengths
to
ensure
customer
satisfaction.
Our
process
ensures
that the
customer
is kept
informed
at every
stage -
a
requirement
for
successful
on-line
sales.
Instant
Email
Support:
Laguna
Beach
Auctions
provides
automated
notification
and FAQ
replies
to
product
or
transaction
related
questions.
Our
knowledgeable
team
manages
inquiries
quickly
and
resolves
most all issues
within
24
hours.
Bidder
Pre
qualification:
High
value
auctions
quite
often
require
Bidder
Pre-Qualification
to avoid
failure
resulting
from an
ever
growing
number
of fictitious
bidders,
bogus
bids
and/or
bidder
default.
Because
of the
level of
promotion
and
exposure
on a
particular
auction,
Laguna
Beach
Auctions
may
suggest
and in
many
cases
require
the use
of
Bidder
Pre-Qualification
procedures.
This
eliminates
the risk
of
auctions
not
closing
successfully
due to
non-payment.
Laguna
Beach
Auctions
provides
all the
services
necessary
to
properly
qualify
bidders
prior to
the
auction
and on
auction
day.
We
respect,
in all
cases
the
right of
privacy
of
clients
and
bidders.
In
some
cases
bidder
Pre-Qualification
may be a
mandatory
requirement
by eBay.
We
always
use our
best
efforts
while
managing
a client
auction
to
ensure a
legitimate,
qualified
bidder
at the
close of
the
auction
Feedback
Management:
Positive
feedback
on
online
marketplaces
is
critical
to your
brand.
This has
a direct
impact
on
future
sales.
Laguna
Beach
Auctions
has
customer
service
measures
in place
to
proactively
encourage
positive
feedback.
In
addition,
our team
continually
monitors
feedback
to
insure
that
issues
are
immediately
resolved
and
satisfaction
is
guaranteed.
Laguna
Beach
Auctions
is a
SquareTrade™
Certified Member
and is
able to
mediate
any
issue
directly.
Returns
Guarantees:
Laguna
Beach
Auctions
often manages
customized return
and
replacement
programs
to
provide
a customer
complete comfort
with
their
online
purchase.
Returns
policies
are one
of the
biggest
contributors
to
increased
sales
and
price
points.
Payment
Processing:
Laguna
Beach
Auctions
manages
financial
transactions
for
nearly
every
payment
type.
Specific
to eBay,
is PayPal™
with
over 100
million
members
in 55
countries PayPal™
has a
membership
that is
now
larger
than
American
Express
and
Discover
combined.
Bidpay,
Visa,
Mastercard,
American
Express,
and
Discover Credit
cards,
as well
as, Money
Orders,
Cashiers Checks,
and Cash
are also
acceptable
forms of
payment
currently.
Laguna
Beach
Auctions
maintains
the
highest
levels
of
security
and
privacy
to
protect
customer
data.
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